Castle Keepers Claim this business

Livvyon Google

5 months ago

While the ladies did a lot and I am grateful, the job felt half-done. When speaking with someone about it they offered a re clean but it is pointless to come out and touch up these areas. When putting faith into a company I do not want to set the precedent of “recleans”. I paid a substantial amount for this service and it was not completed. I’m not sure if they have time limits for being in the home but they were in mine less than 3 hours. I was told they must have been overwhelmed since it was a first time clean, but is that not what I was charged extra for? I didn’t have high expectations for my cluttered surfaces that I did not have time to clear off, but the ball was dropped on the simple things that should have been done perfectly. Ultimately, I was unimpressed for the price and will not continue service. I declined the “reclean” because I did not see the point. -Stairs not vacuumed. -Cabinets/Doors not “spot washed” -Floors not mopped -Glass door not cleaned -Refrigerator not wiped -Toothpaste on sink faucet

Mackenzie Mooreon Google

a month ago

I am very impressed with my first clean! Nikia did such a thorough & great job! My house is spotless! I’m definitely looking forward to their recurring services for my home!

Hannah Riceon Google

4 months ago

Love Castle Keepers! They are always willing to work with me and my specific needs and Natalie is absolutely incredible! She comes every week and just gives me a break from cleaning with the busyness of having lots of teens - I appreciate her hard work so much! Highly recommend!

Julia Baldockon Google

6 months ago

Yesterday I had Castle Keepers clean my house. I highly recommend their services. Tayler was very professional efficient. My house is sparkling. Hillary made scheduling simple and easy.

Levion Google

8 months ago

** Your team DID NOT offer a complete re-clean. We would’ve taken you up on it. You offered to clean the items which were not addressed fully which we had already done when we came home to see them undone. Your “team” was one person who showed up at the agreed time and another person who showed up hours later to clean an over 4,000sf home. I couldn’t do all the floors, bathrooms and surfaces in that many hours so no doubt it was a long day. We recently hired Castle Keepers to clean our home. They are the most expensive cleaner we have hired and our house was the least clean. I immediately reported that there was dirt in the corners of the floor, dusty baseboards and surfaces, lamps and frames etc weren’t dusted, range hood not wiped, and showers were not fully cleaned. They offered to come back for these items but I had already finished scrubbing partly because I wanted to be sure my expectations were reasonable and partly because I needed things clean. They offered a small credit to the next cleaning but we couldn’t justify another shot after how unclean the house was the first time and after the higher first cleaning price with no reasonable adjustments. These pics are after cleaning.