Five Guys Claim this business
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Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
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- Address600 Greenville Blvd SE Unit D, Greenville, NC 27858, USA, Greenville 29617
- Phone(252) 364-2838
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Reviews
Wow this was the best place to experience everything! The food was great! But the best part was the GREAT customer service and I really recommend everyone this place..!
Came for the burgers, stayed for the fries, left with thoughts worthy of a Greek chorus. The fries? Absolutely heroic—golden, plentiful, the kind that would make even the gods pause mid-ambrosia. My husband’s burger was devoured with the enthusiasm of Zeus discovering lightning for the first time. And the freestyle Coke machine? A modern marvel—truly the Prometheus of soda fountains. But alas… the bathrooms. Let us just say they could use a little divine intervention. Even Athena might raise an eyebrow. Overall, a feast fit for Olympus—just maybe not the restroom.
Went to the store on Sunday, thinking I could grab fries and a drink quickly and be on my way. Had to order at the Kiosk (waiting in line for 2 ROTC and a woman with Children to order. after completing and paying at the kiosk (Fries and a drink), I watched every order get handled one ticket, one sandwich at a time with the fry station guy (There were total of three people working). In that time, I did not see him take any new fries out of the oil and salt them. Just scoop out what was in the bin and use those with the orders. His FIFO Single Piece Flow process had burgers ripping out of the kitchen at 1 every 5 minutes. After twenty minutes of watching the slow roll of food, I finally got my bag of fries. Yes, it was that slow, as I was able to go online to Five-Guys website to complain about the poor management of their store. I complained to the person handing me the bag about how poor their process is, while reminding them that they had not provided me the cup for the drink I ordered (Fry guy with all the time he spent on the order, did not check the order to see that it was complete). I filled up my cup with a drink, and then went over to the condiment station, tasted one fry, it was sad, soggy, and cold. So I went back to the pick up point where Fry Guy said he would remake the fries.... but my 25-minute adventure to get a quick snack already had me ready to boil. I left the drink and fries at the counter and left. Got out to the car called their number, spoke with customer service somewhere in an Asian call center, gave them all my information and receipt ticket number, they promised (Promised) someone would be calling me the next day, promised they would retract the charges immediately. Well it is the next weekend.... no one from Five-guys has called or emailed me. But I did cancel the charge with my bank.
Best burger in town in my personal opinion but they are pricey, so don’t expect to get a deal. That just comes with the quality of the food. It was delicious and you will be full if you finish it.
Building your own burger at Five Guys is a big plus. The extra topping of your choice from their list of items is no additional charge. Plenty of parking and the store appears very clean. On this occasion I had the BLT and my grandson had a cheeseburger with regular fries. The BLT was loaded with bacon. My Grandson says the fries were great and that he’ll take the burger home and add seasoning with salt and pepper to the meat. Somewhat pricey with the cost of the BLT and burger with 1 order of fries and two drinks was $32.00 plus.