Toyota of Greenville Pre-Owned Supercenter Claim this business

Oscar Castellonon Google

2 months ago

My experience at this dealership was abysmal, marked by a complete lack of respect toward the customer—and even toward their own sales department—on the part of the service department. On April 18th, I purchased a 2019 Toyota Tacoma there. I received a printed report detailing all the work that had supposedly been performed on the vehicle by the service department—including, among other things, the replacement of windshield wipers, the repair of the license plate lights, and the replacement of air filters. After picking up the vehicle, I discovered that neither the reverse lights nor the license plate lights were working; furthermore, the wipers were old and had clearly never been replaced. To resolve this situation, I had to return on a different day. After receiving apologies from the sales staff—who bear absolutely no blame for this—I took the vehicle home. However, upon arriving home and inspecting the air filter, I found that it, too, had not been replaced and was completely filthy. I messaged the salesperson, sending him photos of the filter—just as I had previously sent him photos of the lights and the wipers. This constitutes a profound lack of respect on the part of the service department—not only toward the customers but also toward the salesperson and the very brand they represent. Moreover, it amounts to an internal deception, as the service department actually billed the Pre-Owned Sales Department over three thousand dollars for these supposed repairs. It is truly unbelievable. I reiterate: I was treated exceptionally well by the salesperson and his manager; however, the service department is a sham and shows a complete lack of respect toward everyone involved. I strongly advise future customers to verify that every item listed in the service report has actually been completed. I didn't go back to change the air filters because I live far away—and besides, I don't think I want to go back there—so I bought them and changed them myself. Thank you very much. P.D. the service report was sign by Nguyen.

David Watsonon Google

6 months ago

Ahmad was one of the most helpful sales consultants I have ever worked with. Made the process easy and I love my truck.

kyle dreheron Google

5 months ago

Over all, left this place feeling like they didn't want to sell a car to someone genuinely interested in buying. Went down to test drive a used Dodge, and discuss financing and options of such. Sales person Jason was not forthcoming with information and did not know what they could or could not do with regards to price. Sales manager advised prices were non-negotiable even though the vehicle had visible damages and would not go any lower on the price, likewise undervalued the trade I was bringing in. Finance manager came in and was less help and would not divulge any information on the loans and scoffed at me when I gave rhe range of payment I was looking to get into for the loan. He then proceeded to tell me as I was on the phone with my wife "its your money, i dont give a shit what you do with it." After all that, walked out of the deal and advised that I felt disrespected, treated as though I wasnt good enough for the financing (even with a mid 700s credit score), and let them know i would prefer to take my business elsewhere. The sales person proceeded to try and get the manager to speak with me, and after all that, the dealership tried to make offers and a deal even after I walked out. Needless to say, I would not recommend dealing with this dealership if you are wanting to discuss or negotiate on a vehicle. Sales are very pushy and not forthcoming with information.

Sarah Con Google

8 months ago

Got a 2024 Camry today in great condition for a great price! Max was a huge help with this deal and knows what he’s doing. Max was very attentive and not push in any manner. Brett also was a great help also with the financial walk through and process! They have definitely earned my business for the future coming! I appreciate you guys and keep it up!

Steven Beileron Google

11 months ago

Overall it's a nice place but they are very slow. I walked in and nobody came to talk to me I finally had to find someone and then after I agreed to buy the car it took them more than 45 minutes to get all the paperwork done and pay for the car. If you want good customer service it was not a great experience for me. Took way longer than it should have. Do not go here